T-Mobile bungled forced plan migration, canceling some users' free lines - Ars Technica Skip to content Ars Technica home Sections Forum Subscribe Search AI Biz & IT Cars Culture Gaming Health Policy Science Security Space Tech Feature Reviews AI Biz & IT Cars Culture Gaming Health Policy Science Security Space Tech Forum Subscribe Story text Size Small Standard Large Width * Standard Wide Links Standard Orange * Subscribers only Learn more Pin to story Theme HyperLight Day & Night Dark System Search Sign In Sign in dialog... Sign in Nice mobile plan you’ve got there T-Mobile bungled forced plan migration, canceling some users’ free lines T-Mobile to restore free lines lost during plan migration, but price hikes remain. Jon Brodkin – Jul 16, 2026 4:52 pm | 27 A T-Mobile store in Manhattan in April 2026. Credit: Getty Images | Erik McGregor A T-Mobile store in Manhattan in April 2026. Credit: Getty Images | Erik McGregor Text settings Story text Size Small Standard Large Width * Standard Wide Links Standard Orange * Subscribers only Learn more Minimize to nav T-Mobile canceled some longtime subscribers’ free-line promotions as part of a forced migration to new rate plans, spurring complaints from customers yesterday. T-Mobile admitted the problem and blamed it on technical errors that it is trying to fix.
The forced plan changes were controversial to begin with, particularly as many longtime users are being hit with price hikes of $6 per line. The unexpected loss of free lines for some of those users could raise prices by a much higher amount if the change isn’t reversed. There is good news, though. T-Mobile told Ars today that it was a mistake and that the company is working to fix the problem.
Source: https://arstechnica.com/tech-policy/2026/07/t-mobile-bungled-forced-plan-migration-canceling-some-users-free-lines/
The forced plan changes were controversial to begin with, particularly as many longtime users are being hit with price hikes of $6 per line. The unexpected loss of free lines for some of those users could raise prices by a much higher amount if the change isn’t reversed. There is good news, though. T-Mobile told Ars today that it was a mistake and that the company is working to fix the problem.
Source: https://arstechnica.com/tech-policy/2026/07/t-mobile-bungled-forced-plan-migration-canceling-some-users-free-lines/